Radiant Counterpoint Update

Posted by on January 27, 2010 under Retail Software | 2 Comments to Read

We visited the Radiant Counterpoint booth at the NRF show and spoke with Andee Williamson who is the Senior Product Marketing Manager at Radiant. The following provides a high-level overview of the software product and where Counterpoint fits in the retail market.

Radiant’s Counterpoint retail management solution targets the small to mid-market retailer in a variety of verticals. It is a well rounded solution that covers more than Point of Sale, and supports multi-channel activities. Apparel customers make up a large percentage of their install base. Two versions are offered; one is Version 7 (legacy Synchronics Counterpoint) which operates on a Pervasive SQL database and offers strong Merchandising capabilities for Apparel retailers. Each version has features unique to that release that may not be in both versions of the product. Be sure to review the features/benefits of each release with Radiant to get the best fit to your needs.

Company: Radiant Systems – Retail Division
Product: Counterpoint SQL, Version 8.x (Formerly Synchronics Counterpoint, acquired in 2006)
Year Founded: Radiant – 1985. Synchronics/Counterpoint: 1983
Ownership: Public, NASDAQ – RADS
Target Market: Retailers with 10 – 50 locations is sweet spot. Approximately 85% of customers are 10 users or less.
Verticals: POS and back end financials for Apparel, General Retail, Sporting Goods, Garden, Gifts, Wholesale.
Total Customers: Approx. 6,578; 2,000+ are multi-site.
Technology: Windows 2007, XP or higher. Linux supported. Database: MS SQL Server
Hardware Requirements: Not proprietary; touch screen available.
Strengths/Notable Features: Merchandising Analysis, Dashboard and Analytics. Fully PCI Compliant. Supports multi-channel store/web/catalog. Modules include Inventory, PO to Vendors, Customer Tracking, Point of Sale, Special Orders, Style/Color/Size Matrix, Order Management, Fulfillment, Timecard, Customer Loyalty, Gift Certificate tracking, integrated eCommerce (hosted by Radiant).
3rd Party: Partner with 3rd party for Open to Buy capability.
Sales Channel: Value Added Reseller

In the following video clip, Andee talks about how Counterpoint is focused on 10-50 store retail chains and some of the new dashboard reporting capabilities of the software. It is also important to note that Counterpoint is sold through a network of Value Added Resellers (VARs) so you will need to select a reseller that is a fit for your organization. For more information on selecting a Value Added Reseller, please visit www.softresources.com/implementation-vendor-VAR-selection.