Ultimate Software Update

Posted by Admin on September 23, 2014 under Uncategorized | Be the First to Comment

The last time we posted information about UltiPro (around 2 years ago), they had around 1,400 employees and $269M in annual revenues. Two years later, they’ve grown their staff by 50%, and revenue has almost doubled to $480M.

Ultimate was one of the original HCM SaaS vendors, and has a highly developed multi-tenant SaaS solution that first debuted in 2002. Having been in business since 2000, and having over 2700 active customers, Ultimate is well established. UltiPro has extensive functionality, and all modules are fully integrated, including:

• Human Resources
• Benefits Administration
• Employee and Manager Self Service
• Succession Planning
• Recruiting/Applicant Tracking
• Onboarding/Off boarding
• Learning Management
• Performance Management
• Timekeeping
• Payroll

One of the most impressive aspects of Ultimate is their customer service ethic. They have an amazing 94% retention rate with their support staff, which is extremely high. A significant portion of the support team compensation is calculated in conjunction with customer satisfaction survey results. In addition, customer training onsite at their corporate offices is free of charge for current clients.

Ultimate is a solid, profitable, customer focused company that is in a high-growth mode. Its Ultipro HCM solution is extensive, well integrated, and has an easy to use UI. The multi-tenant SaaS delivery is well designed, secure, and has extensive disaster recovery and redundancy built it.

If you are in the market for a cloud HCM solution, UltiPro is well worth considering!

Low End Cloud Accounting Solutions

Posted by Admin on February 14, 2014 under Uncategorized | Be the First to Comment

It has been very interesting to watch how the cloud has revitalized the low end accounting software market. While in the past, QuickBooks and Peachtree really dominated the low end market – now there are a number of cloud accounting solutions for the SOHO (Small Office/Home Office) market. The cloud really makes sense for these smaller companies as they can just access their system via the internet and they don’t have to worry about putting the software on their office computer. Software vendors have found this to be very fertile ground for offering a software solution in the cloud. Some of the cloud accounting vendors that focus on this space include: Intacct, FinancialForce, Xero, Freshbooks, Kashoo, and dozens more. Small business owners have a lot of options!

Acumatica – Building Partner Channel

Posted by Admin on August 21, 2013 under Uncategorized | Be the First to Comment

We don’t usually like to have too many posts about one vendor so close together, but Acuamatica recently held their Partner conference and announced some significant Partner growth. They now have over 220 VARs selling the product and have added 10 Independent Software Vendor partners including Solver, Spitfire, and others to make up more than 40 ISV partners. (ISV partner solutions are add-on software products that integrate with the base ERP system to add functionality such as Advanced Reporting, Warehouse Management, HR, that is not found in the base product).

Acumatica has had 300% growth of new installs in the last 3 years. While they are building from a startup situation over the past few years, that is still impressive growth and with over 200 partners selling the solution they have a fairly big salesforce to distribute the product. We will be watching this vendor with interest.

Netsuite Adds Value Added Reseller (VAR) Partners

Posted by Admin on March 13, 2013 under Uncategorized | Be the First to Comment

We have watched with interest the growing number of Value Added Resellers that are now reselling and providing implementation services for Netsuite. Some of the recent VAR’s that have picked up the Netsuite product include: WAC, Sikich, ISM, Oasis Solutions Group, BCS ProSoft, Accordant Co., RKL eSolutions, Kraft Enterprise Systems, and Mibar Computer Services.

This is a very interesting development and not only shows momentum for Netsuite software, but also shows the increasing interest in cloud-based ERP. Many of these VARs are currently resellers of traditional on-premises ERP solutions including Microsoft Dynamics, Epicor, Sage, Deltek, Accountmate and others. It doesn’t look like they are abandoning their traditional solutions, but they are looking to expand their offerings to include a cloud based ERP solution.

While the traditional ERP software vendors are working on developing cloud ERP (whether they are looking to modify their traditional solutions like Microsoft, or developing a Cloud solution from the ground up like SAP); and there are other cloud ERP vendors (such as Plex, Intacct, Financial Force, and Workday); for right now, Netsuite is probably the most mature true cloud ERP offering available. Therefore, these VARs are adding Netsuite to diversify their portfolio to include a cloud solution for potential clients.

Looking at this development from Netsuite’s perspective is also interesting and may have an impact on their sales model. In our interactions with Netsuite in the past, they have traditionally focused on implementing the software solution directly with more of a minimalist approach to implementation. This means that their implementation cost is lower, but also requires more effort from their clients and process change is limited to adopting the standard Netsuite built-in processes. This model works well for smaller companies, but many larger companies are looking for client-specific modifications and business process assistance in addition to simply implementing the new software.

On the other hand, traditional vendors that sell through a VAR channel like Microsoft, Sage, Epicor, etc. rely on the VAR partner to sell and implement the solution. While the VAR gets a commission for the sale, their main source of income is the services generated by the implementation through helping with configuration and assisting with the client’s processes. By picking up the Netsuite product, these VARs feel they can add value to the implementation by offering more services. The benefit to Netsuite is that they now have more salespeople to sell their product without adding internal resources.
The bottom line is that if you considering the Netsuite product, you now have more viable implementation options available. This means that an important part of your selection process should include an implementation partner/VAR selection for Netsuite. This includes evaluating the resources available from multiple VAR options as well as Netsuite’s direct implementation team. The key is to find a VAR partner that has experience in your industry that can implement efficiently with the right level of service for your needs.